Terms of use

Distance contract

The seller of the goods offered in this Online Store SIA "Juria" 42103020431 legal address: Strazdu 5, LV-3405, Liepāja, Latvia on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand enter into the following Agreement :

The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order.

Data processing

By entering the necessary information when placing an order, the Buyer confirms that he has read and agrees that the data provided by him is used to enable the Seller to accept the Buyer's order and deliver the goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail.

Delivery and payment procedure

The buyer orders the goods through this website, indicating the type and quantity of the goods to be ordered. The Buyer has the opportunity to pay for the product using the payment tools built into the Online Store, payment cards or by paying the invoice prepared by the Seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without a signature. After successful payment of the order, the customer receives a confirmation e-mail.

The Seller ensures the delivery of the goods within 3 working days from the receipt of payment for the goods, coordinating the delivery time with the Buyer.

Receipt in the store - 32 Tilta Street, Riga LV-1005, is free.

Omniva - 3 € Delivery in Latvia. In Lithuania and Estonia - 6 €

DPD parcel box - 3,5 € in Latvia. In Lithuania and Estonia - 6 €

UNISEND parcel box - 2,5 € in Latvia. In Lithuania and Estonia - 3 €

In Europe - 10 

The customer chooses the delivery method when placing the order.

Return of goods

The Buyer has the right to withdraw from the Product within 14 calendar days from the receipt of the Product by sending a letter of withdrawal to the Seller's e-mail address [email protected].

The Seller sends the withdrawal letter form to the Buyer by e-mail upon the Buyer's request or the Buyer can fill in the return form below indicating the order number, the reason for the return. If the buyer wants to return part of the order, please state in writing the name of the product, the size you want to return.

Return the product to the address:

Tilta iela 32, Rīga LV-1005, Latvia Or return the item to the parcel terminal from which the seller was notified in advance.

The Buyer is obliged to return the goods to the Seller within 7 days after sending the letter of withdrawal. All expenses that will be incurred in connection with the return of the goods to the Seller shall be borne by the Buyer. The Seller shall transfer the money for the returned goods to the Buyer to the bank account from which the purchase was made no later than within 2 days after receipt of the goods, if the goods are returned without damage, signs of use, as it was at the time of shipment to the Buyer.

The product must not be worn or used in any other way. The product must not be damaged or lose its original appearance.

  • The product must be in its original packaging and in its previous appearance.
  • The product must have all the labels, they must not be cut, torn, etc.

Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to charge a compensation fee if the product is damaged by negligent handling during the use or without following the instructions, if the original packaging of the product is lost or its packaging is significantly damaged.

Exchange of goods

The delivered product can be exchanged for an identical one only in another size or color, if the original labels and packaging of the product have been preserved. The goods can be exchanged in the store, 32 Rīga Tilta Street, giving advance notice of the desired exchange or returning the goods using parcel terminals, covering shipping costs, no later than 14 calendar days after receiving the goods. If the exchange is not possible immediately, the seller has the right to make the exchange within 7 working days. Contact us before exchanging


Dispute settlement rules

Disputes regarding the fulfillment of obligations are settled through negotiations. BUYERS who are considered to be consumers within the meaning of regulatory enactments have the right to use alternative dispute resolution opportunities in accordance with the procedures specified in regulatory enactments by submitting a written application to the SELLER regarding out-of-court dispute resolution, indicating:

1. Name, surname, contact information;
2. The date of submission of the application
3. The substance of the dispute, the claims and the grounds for them.
Information on out-of-court dispute resolution and out-of-court dispute resolution:

Check your size before ordering

We invite you to check your size here before ordering 

This will allow you to avoid the time-consuming return procedure in case of an error.

Please remember that each woman's figure is unique and not always the same size underwear model, it will fit perfectly for the same woman.


Enter the order number

Reason for return

Way to return the item - through the parcel terminal, courier or physically in the store


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