Return of goods


The Buyer has the right to withdraw from the Product within 14 calendar days from the receipt of the Product by sending a letter of withdrawal to the Seller's e-mail address [email protected].

Delivery costs are non-refundable.

The Seller will send the withdrawal form to the Buyer by email upon the Buyer’s request, or the Buyer may complete the return form below by indicating the order number and the reason for return. If the Buyer wishes to return part of the order, please specify in writing the product name and size you wish to return.

The fastest option — the Buyer may notify the Seller by email or by phone of their wish to return or exchange the product, stating their order number.

The product can be returned to the following address:
Kleistu iela 9, Riga LV-1067, Latvia
Phone: 28387871

Alternatively, the product may be sent back to the parcel locker from which it was received, after informing the Seller in advance. Parcel locker address:
Kleistu iela 9, MEGO, Riga LV-1067, Latvia
Phone: 28387871

RETURN SHIPPING COSTS VIA PARCEL LOCKER ARE COVERED BY THE CUSTOMER.


The Buyer is obliged to return the goods to the Seller within 7 days after sending the letter of withdrawal. All expenses that will be incurred in connection with the return of the goods to the Seller shall be borne by the Buyer. The Seller shall transfer the money for the returned goods to the Buyer to the bank account from which the purchase was made no later than within 2 days after receipt of the goods, if the goods are returned without damage, signs of use, as it was at the time of shipment to the Buyer.


The product must not be worn or used in any other way. The product must not be damaged or lose its original appearance.

  • The product must be in its original packaging and in its previous appearance.
  • The product must have all the labels, they must not be cut, torn, etc.


Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to charge a compensation fee if the product is damaged by negligent handling during the use or without following the instructions, if the original packaging of the product is lost or its packaging is significantly damaged.


Exchange of goods

The delivered product can be exchanged for an identical one only in another size or color, if the original labels and packaging of the product have been preserved. The goods can be exchanged in the store, 32 Rīga Tilta Street, giving advance notice of the desired exchange or returning the goods using parcel terminals, covering shipping costs, no later than 14 calendar days after receiving the goods. If the exchange is not possible immediately, the seller has the right to make the exchange within 7 working days. Contact us before exchanging

/Cantacts/


Dispute settlement rules

Disputes regarding the fulfillment of obligations are settled through negotiations. BUYERS who are considered to be consumers within the meaning of regulatory enactments have the right to use alternative dispute resolution opportunities in accordance with the procedures specified in regulatory enactments by submitting a written application to the SELLER regarding out-of-court dispute resolution, indicating:

1. Name, surname, contact information;
2. The date of submission of the application
3. The substance of the dispute, the claims and the grounds for them.
Information on out-of-court dispute resolution and out-of-court dispute resolution:



Please check your size before ordering

We invite you to check your size here before ordering.

size guide


This will allow you to avoid the time-consuming procedure of returning goods in case of a mistake.
We ask you to remember that every woman's figure is unique and not always the same size underwear model will fit perfectly for the same woman. 


RETURN FORM

Specify the order number

Reason for return

The way to return the product is through a parcel or physically in the store